Delight.ai (Sendbird)

Category: Sales/CRM

An AI agent that sells and services across every channel.

Delight.ai is Sendbird's AI agent product, rebranded in late 2025, and it is sold as a revenue engine rather than a support deflection tool. The agent guides purchases and bookings, upsells, recovers stalled transactions and abandoned carts, qualifies leads and handles retention and expansion, with customer service as a capability rather than the pitch. It runs across chat, SMS, WhatsApp, email and voice while holding a single thread, so a conversation that starts in chat can finish on the phone without the customer repeating themselves. Named components include an Agent Memory Platform for long-term customer memory, a Trust OS, an agent builder, a voice agent and an analytics layer. It integrates with Salesforce, Zendesk, ServiceNow, Intercom, Freshworks, Sprinklr and NICE CXone, and pulls knowledge from Confluence, Notion and Google Drive. Sendbird has run messaging infrastructure for a decade at very large scale.

Our verdict

The strongest proof of any tool in this part of the directory. Real named customers, Hyundai, Noom, Match Group, BJ's Wholesale Club, Mixpanel, Hostelworld, with published case studies behind several of them, and a decade of Sendbird infrastructure underneath. Holding one conversation thread across chat, SMS, WhatsApp, email and voice is the genuinely hard part and the main reason to look at this over a chat-only agent. The revenue framing is also more honest than the category norm, because that is where the measurable return sits. Know what you are walking into, though. This is enterprise and sales-led: no pricing, no trial, no self-serve, and a demo gate on everything, so it is out of reach for most of our readers. The uplift figures it publishes are vendor-measured with no methodology. And it is worth being aware the brand and the company are different names, since everything official sits under Sendbird, which trips people up during procurement.

Best for: Enterprise ecommerce, travel and services businesses who want an AI agent driving transactions across channels, with a procurement process to match.

Pros

  • One conversation thread held across chat, SMS, WhatsApp, email and voice
  • Real named enterprise customers with published case studies behind them
  • Backed by a decade of Sendbird messaging infrastructure at very large scale
  • Built around revenue outcomes rather than support ticket deflection
  • Integrates with Salesforce, Zendesk, ServiceNow, Intercom and NICE CXone
  • Long-term customer memory across conversations rather than per-session context

Cons

  • Enterprise and sales-led, with no pricing, no trial and a demo gate on everything
  • Out of reach for most small and mid-size teams
  • Published uplift figures are vendor-measured with no methodology
  • The brand and company names differ, which causes confusion in procurement
  • A late entrant from adjacent chat infrastructure in a very well-funded category

Pricing: Enterprise pricing, demo required (Enterprise)

Rating: 4/5