Tidio

Category: Sales/CRM

Live chat and AI chatbots for SMB ecommerce and service businesses.

Tidio is the SMB live chat and AI chatbot platform, live chat, AI agents, email marketing, and ticketing in one tool aimed at small ecommerce stores and service businesses. The AI agent (Lyro) handles common ecommerce questions and routing. Used by SMBs who want chat support without Intercom's pricing. Worth a serious look for Shopify stores and small service businesses testing AI chat support before committing to enterprise platforms.

Our verdict

SMB live chat and AI chatbot platform with strong ecommerce integrations. Worth using if you run a small ecommerce store and want chat plus AI support without enterprise pricing.

Best for: SMB ecommerce stores and service businesses needing AI chat support at accessible pricing.

Pros

  • SMB-friendly pricing on AI chat support
  • Lyro AI agent handles common ecommerce questions
  • Bundled email and tickets reduce tool sprawl

Cons

  • Less feature depth than Intercom or Gorgias
  • Best at SMB scale, hits limits at mid-market
  • UI improvements have been gradual

Pricing: Free + paid from $29/mo (Freemium)

Rating: 3.5/5